Art Commissions: FAQs

1. Submit your Request

Fill out our Commissions Request Form with as much detail as possible to design your custom artwork. 
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3. Secure your Spot

Once we have agreed on a design, we'll ask for a deposit of 50% to secure your spot so we can begin the work. Payment options include credit card or Venmo. We accept cash and checks if delivered in-person.

2. Review Design & Quote

We will review your request and contact you within 2 business days to go over details, timeline, shipping/crating options, and provide a final price quote. ​We will also provide mockups of different design ideas for you to review.

4. Approve Final Artwork

We will share updates and progress photos at key milestones. When the piece is finished we will share a photo for final approval.

If you are not happy with the final artwork we can attempt to make limited changes, or we can start over with a new design. Please note that if you decide to start the design process over, the rejected piece may be sold to a new buyer.

5. Final Payment & Delivery

The remaining 50% balance will be due after approval of the finished artwork. Your piece will be shipped upon receipt of the final payment.

​If the artwork is damaged during shipping we will provide return instructions so we can repair or replace it- we will pay the return shipping. If we confirm that a shipping company has lost an artwork, we will create a replacement piece for you at no additional cost. Please note that we are not responsible for packages left on doorsteps by the shipper- we recommend a "Signature Required" delivery so your valuable artwork isn't left outside unattended.

Pricing Guide

The table below offers a general starting guide for rope pieces, but the final quote may vary. Please note that the price/formula calculation remains the same for round and rectangular pieces.

FAQS
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• What kind of work do you accept for Commissions and are there any you don’t accept? We generally accept commissions for reclaimed rope panels, sculptures, original prints, and cyanotypes. For the rope works we are sometimes limited in colors/thickness but we will mock up different options based on what we have in stock. We also reserve the right to decline any commission request for any reason, including requests that conflict with our personal/artistic values.
• I’m not sure what size or colors would work best for my house or space. Help! Contact us and we can talk it through and mock up different options to help decide dimensions, colors, patterns, medium etc..
• How long does a commission take? The typical turnaround time is 4–8 weeks from the date the deposit is received, but this can vary depending on complexity and our current queue. We will confirm the exact timeline when we submit a proposal and we will provide regular progress updates once we get started.
• ​What if I'm not satisfied with the commissioned artwork?  We will send you a photo of your finished artwork for you to review. If you are unhappy with the final piece we can attempt to make limited changes or start over entirely. If you choose to start over, please note that the rejected artwork may be sold to a new buyer. If you no longer want a piece we can return your deposit no problem! 
• What is the shipping process? We will provide a cost estimate and shipping timeline with your artwork quote. We use insured and tracked shipping services. Local pickup can be arranged at our art studio in Santa Cruz, CA.
• What if my artwork is damaged in the shipping process? We take great pride in carefully packing each piece of artwork but even the best-packed artwork can be damaged in shipping. If your piece is damaged upon receipt, we will provide return instructions so we can repair or replace your artwork at no cost to you.
• ​What if my artwork is lost by the shipping company? If we verify that a package is lost by the shipping company, we will replace your artwork at no additional cost. We advise choosing a "Signature Required" shipping option to ensure that packages are not left unattended on your doorstep- we are not responsible for packages once they are dropped off by the shipper.
  
• Do you ship outside of the US? Yes we do! Each country has different import regulations, fees, and processes, and our experience has taught us that it takes a significant amount of paperwork and correspondence to process an international shipment. As such, we require an additional administrative fee amounting to 10% of the artwork price for all international shipments. We will provide a detailed quote including the artwork cost, shipping/crating cost, and the additional administrative fee for your review.